Warranty Information

Telappliant is a distributor of products from reputable manufacturers. Our products are covered by a one-year manufacturer’s warranty. Please carefully review the following terms and conditions regarding warranty coverage:

1. Warranty Period

1.1. All products are covered by a one-year warranty from the date of purchase, unless otherwise specified. The warranty is provided by the manufacturer of the product.

2. Manufacturer’s Warranty

2.1. The warranty covers defects in materials and workmanship under normal use. If a product is found to be defective during the warranty period, the manufacturer will, at its discretion, repair or replace the product.

3. Return Process

3.1. In the event that a product needs to be returned for assessment, repair, or replacement, Telappliant will act on behalf of the client to liaise with the manufacturer. Telappliant will facilitate the return process and work to ensure it runs as smoothly as possible.

4. Manufacturer Assessment

4.1. Products requiring assessment or repair may need to be returned to the manufacturer or their designated service centre. The manufacturer will assess the product to determine the appropriate course of action, which may include repair or replacement.

5. Liability and Costs

5.1. Telappliant will not be liable for any delay incurred as a result of goods that need to be returned to the manufacturer, particularly for products sourced from abroad. An example is Netgate, a manufacturer based in the United States. Telappliant will act on behalf of the client to liaise with Netgate to ensure a smooth return process.

6. Limitations

6.1. The manufacturer’s warranty does not cover damage or defects resulting from misuse, abuse, improper handling, unauthorised modifications, or any actions that void the warranty as specified in the product documentation.

7. Exclusions

7.1. Telappliant shall not be held liable for any losses, damages, or expenses incurred as a result of the manufacturer’s warranty, including but not limited to indirect, incidental, or consequential damages.

Please note that the specific terms and conditions of the manufacturer’s warranty may vary for each product. It is recommended that you refer to the warranty documentation provided with the product or contact our customer support team for further information.

For warranty claims or any inquiries regarding the warranty process, please contact our team using the contact information provided in our terms and conditions.