Terms and Conditions

1. Introduction

1.1. This document (together with any documents referred to in it) tells you the terms and conditions (the “Conditions”) upon which we will sell the Goods to you. The term “Contract” refers to the agreement between us and the business customer for the purchase of Goods, incorporating these Conditions and any specific terms agreed upon between both parties during the purchasing process. You may print a copy for future reference.

1.2. Business Day: a day other than a Saturday, Sunday, or public holiday when banks in London are open for business.

1.3. ‘Cancellation Period’ means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods or Services, during which you may exercise your right to cancel as outlined in Clause 11.

1.4. ‘Confirmation Notice’ means an email which we send to you to confirm that we have received your order. A confirmation notice will be our acceptance of the offer made in the order to which that confirmation notice relates.

1.5. ‘Event Outside Our Control’ has the meaning given in clause 16.

1.6. ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.

1.7. Before confirming your order, please read through these Conditions, and in particular, our cancellations and returns policy at clause 11 and the limitation of our liability and your indemnity at clause 13.

1.8. By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2. About us

2.1. This Website is owned and operated by Telappliant Ltd (‘we’/’us’/’our’), a limited company registered in England and Wales under company number: 04632756 having our registered office at 3 Harbour Exchange Square, London, E14 9GE, United Kingdom. Our VAT Number is GB100101418.

2.2. Our telephone number is 01425 600 066.

2.3. Our email address is insidesales@telappliant.com.

2.4. We are a member of Ofcom, a publicly accessible trade register. We can be identified on the register by Ofcom Register. Details of the trade register can be found at www.ofcom.org.uk.

2.5. The services we offer are part of an authorization scheme operated by the Office of the Telecommunications Ombudsman (OTELO). Details of the scheme and its operator can be found at www.otelo.org.uk. You can confirm that we are authorized by enquiries@otelo.org.uk.

2.6. We subscribe to “The Ombudsman Services” code of conduct which can be found at https://www.ombudsman-services.org.

3. Overseas orders

3.1. We may accept orders from individuals or organisations located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.

3.2. We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs, you may cancel your order. If you wish to continue with the order, you must confirm to us that you will pay these additional costs within 7 days of us notifying you of the amount. Failure to confirm the payment within this time period will be treated as a cancellation of your order.

3.3. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

3.4. If we agree to supply any goods ordered from the website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price, including VAT, and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4. Eligibility to purchase from the Website

To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.

5. Price

5.1. The prices of products and services are quoted on the order page.

5.2. Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.

5.3. Prices quoted do not include the costs of delivery of the Goods. Delivery charges will be advised online or via an Inside Sales representative.

5.4. Unless otherwise stated, the prices quoted exclude VAT.

6. Payment

6.1. Payment can be made by any major credit or debit card or via bank transfer.

6.2. By placing an order, you consent to payment being charged to your prepay/debit/credit card account as provided on the order form.

6.3. We shall contact you if any problems occur with the authorisation of your card.

6.4. We operate trade accounts and reserve the right to offer varying payment terms as per normal business operations. Account applications may be checked via a trade credit reference agencies such as Experian, Equifax, Transunion. Account terms shall be varied subject to trade credit references.

6.5. Where ‘Payment On Order’ is required, goods will not be dispatched until cleared funds are in our account. We shall not be responsible for any delays due to non-receipt of payment.

7. Interest

7.1. Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 10% per year above the base lending rate of Barclays Bank, London, from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

7.2. For the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

8. Order process and formation of a contract

8.1. Our web site, catalogue, and brochure merely illustrate our goods and the packaging of the goods. Your computer may not accurately display the colours of the goods. Although we aim to accurately depict our goods and their packaging, there may be differences between the packaging and the colours of the goods delivered to you and those shown on our Website and in our catalogue and brochure.

8.2. All orders are subject to acceptance and availability. If we are unable to supply you with the goods in your order due to matters such as unavailability of stock, materials, key staff, an Event Outside our Control, or because we have identified a mistake in the description of the goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

8.3. If the goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

8.4. Any order placed by you for the goods constitutes an offer to purchase them from us.

8.5. You agree that if we contact you to acknowledge receipt of your order, such communication shall not amount to our acceptance of your offer to purchase the goods.

8.6. A contract between you and us for the supply of the Goods (the ‘Contract’) will come into existence when we send you the confirmation notice relating to your order. You may print and keep a copy of the confirmation notice for future reference.

8.7. If you think that there is a mistake in the confirmation notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery, or performance dates, or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.8. We may make:

8.8.1. minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

8.8.2. changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

8.8.3. changes to these Conditions as a result of changes in how we accept payment from you.

8.9. If we make any changes in accordance with Clause 8.8, we will give you written notice of the changes before we supply the goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.

8.10. Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in Clause 8.8 shall only be binding when agreed in writing and signed by you and us.

9. Delivery

9.1. The Goods will be delivered to you at the address you provided during the order process, which may be an address other than the billing address.

9.2. Any dates quoted for delivery of the Goods are approximate only. If no date is specified, then it will take place as soon as reasonably possible, but in any event, within 14 days of the date of the Confirmation Notice, unless there is an Event Outside our Control, in which case clause 15 shall apply.

9.3. If you have agreed to collect the Goods from our premises:

9.3.1. Delivery shall occur at our premises when we hand the Goods to you.

9.4. Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address you have given us, delivery shall occur when we place the Goods in your physical possession or that of anyone you have identified as the person authorized by you to take delivery of the Goods.

9.5. If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier. In such cases, any issues, delays, loss, or damage caused by the independent carrier are your sole responsibility. We will not be liable for any loss or damage to the Goods or any related costs arising from the services provided by the independent carrier.

9.6. Trade customers must examine the Goods within 14 days after arrival and let us know as soon as reasonably possible if they are faulty, damaged, or not as described. We adhere to the Consumer Rights Act 2015. Members of the public have the rights to return Hardware Firewalls as per the Act.

9.7. If no one is present at your delivery address to take delivery, we will make every effort to arrange a redelivery at a convenient time. We will provide you with details of the courier or delivery service responsible for the shipment. In certain circumstances, we may offer you the option to contact the courier directly and arrange the re-delivery according to your availability.

9.8. We may end the contract with you and charge you for any extra storage costs we have incurred if:

9.8.1. We have agreed to deliver the Goods, you have not been available to take delivery on the agreed date, and we have not been able to rearrange delivery within 14 Business Days of the original delivery date.

9.9. For deliveries affected by public holidays or other circumstances that may cause delays, we recommend that you check our website for the last order dates and any specific delivery advisories. While we endeavour to dispatch all Goods that are in stock within 24 hours, please be aware that deliveries may be subject to delays during public holidays or other events beyond our control. We will make every effort to provide you with accurate information and keep you informed about any expected delays or changes to the delivery schedule.

10. Risk and ownership

10.1. Once delivered, the Goods will be at your risk and responsibility. Except in respect of faulty or misdescribed Goods, we will not accept any liability for their loss, damage, or destruction after they have been delivered.

10.2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges (if applicable).

11. Cancellation and Returns

11.1. Cancellation before Confirmation Notice

11.1.1. You may cancel your order for the Goods by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice.

11.1.2. You may notify us of your decision to cancel by contacting us using the contact details provided in Clause 2.

11.2. Cancellation after Confirmation Notice

11.2.1. Subject to Clause 11.5, you may cancel the Contract for services at any time during the Cancellation Period by notifying us of your decision to cancel.

11.2.2. You may notify us of your decision to cancel by contacting us using the contact details provided in Clause 2.

11.3. Return of Goods

11.3.1. Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and any other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.

11.3.2. You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collection. If you agree to pay the costs of collection, we will deduct this from any refund owed to you.

11.3.3. If the Goods are not returned in brand new condition, we may claim a reduction in value from you and deduct it from any refund. The Goods should be returned in their original packaging and should not show any signs of use, damage, or wear beyond what is necessary to determine their nature, characteristics, or functioning.

11.4. Refunds on Cancellation

11.4.1. So long as you are entitled to cancel and have complied with your obligations under Clauses 11.1, 11.2, and 11.3, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting any reduction in the value of the Goods and any cost of collection (if applicable).

11.4.2. If the Contract for services is the main purpose of the Contract, we will refund you within 14 days after the earlier of:

11.4.2.1. the day on which we receive the Goods back from you, or

11.4.2.2. the day on which you supply evidence to us that you have sent the Goods back to us.

11.4.3. If the Contract for services is not the main purpose of the Contract, we will refund you within 14 days of our receipt of your cancellation notice.

11.4.4. We will refund you using the same method of payment used by you, unless you agree to a refund by a different method of payment.

11.5. Exception to the Right to Cancel (Services Only)

You will not have a right to cancel the services in the following situations:

11.5.1. The services have been fully performed within the Cancellation Period, and the performance began with your prior express consent and acknowledgment that you would lose your right to cancel once the Contract is fully performed by us.

11.5.2. The price of the services is dependent on fluctuations in the financial market which cannot be controlled by us.

11.5.3. The services are provided in relation to accommodation, transport, catering, or leisure activities, and the Contract provides for a specific date or period of performance.

11.5.4. The services are for the supply of digital content that is not supplied on a tangible medium, and the performance has begun with your prior express consent and acknowledgment that you would lose your right to cancel once the Contract is fully performed by us.

11.5.5. The services are for urgent repairs or maintenance where you have specifically requested a visit from us.

12. Manufacturer’s Warranty

12.1. The Goods may be accompanied by a manufacturer’s warranty. The duration of the manufacturer’s warranty is 12 months unless otherwise specified.

12.2. Please refer to the manufacturer’s warranty documentation provided with the Goods for details of the warranty coverage and any applicable terms and conditions.

12.3. This warranty does not affect your statutory rights as a business customer.

13. Liability and Indemnity

13.1. We have a duty to supply Goods to you that conform to the Contract, including a duty to ensure that:

13.1.1. the Goods are as described in the Contract;

13.1.2. the Goods correspond to any samples we have provided to you;

13.1.3. the Goods are fit for the purpose you specifically informed us they were required for and are not faulty.

13.2. We cannot exclude or limit our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights as a business customer if these duties are not complied with.

13.3. We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of revenue, loss of anticipated savings, loss or corruption of data, loss of contract, or loss of goodwill arising out of or in connection with the Contract.

13.4. We shall not be liable for any indirect, consequential, or special loss or damage.

13.5. Our total liability to you for all losses arising out of or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid or payable for the Goods under the Contract.

13.6. You shall indemnify us and keep us indemnified against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal and other professional costs and expenses) suffered or incurred by us arising out of or in connection with your breach of the Contract or any negligent or wrongful act or omission by you.

13.7. We are not responsible for any delay or failure to perform our obligations under the Contract arising from any Event Outside Our Control.

13.8. We are not responsible for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations, or other infrastructure in your premises.

13.9. Nothing in these Conditions shall limit or exclude our liability for:

13.9.1. death or personal injury caused by our negligence;

13.9.2. fraud or fraudulent misrepresentation;

13.9.3. any other liability that cannot be excluded or limited by applicable law.

14. Communications

14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.2. All notices given by you to us must be given in writing to the address set out in clause 2.2. We may give notice to you at the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

15. Use of Personal Data

15.1. You authorise us to process and transmit your name, address, contact details, and other personal information supplied by you (including updated information) for the following purposes:

15.1.1. To communicate with you regarding your order, delivery updates, and customer service inquiries.

15.1.2. To provide information about new products, services, promotions, or special offers that may be of interest to you.

15.1.3. To conduct checks to ensure you have adequate funds, fulfill security and fraud prevention requirements, and validate your identity.

15.1.4. To transmit payment and delivery information provided by you during the order process (including any updated information) for the purpose of obtaining authorization from your card issuer.

15.1.5. To validate your name, address, and other personal information supplied by you during the order process against appropriate third-party databases, including the card issuer, registered credit reference agencies, and fraud prevention agencies.

15.2. You have the right to unsubscribe from marketing emails by following the instructions provided in each email or by contacting us directly. Please note that even if you unsubscribe from marketing emails, we may still send you non-marketing communications related to your orders or other business-related matters.

16. Events outside our control

16.1. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by an Event Outside our Control. An Event Outside our Control is defined below in clause 16.2.

16.2. An ‘Event Outside our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lockouts, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

16.3. If an Event Outside our Control takes place that affects the performance of our obligations under a Contract:

16.3.1. We will contact you as soon as reasonably possible to notify you; and

16.3.2. Our obligations under a Contract will be suspended, and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside our Control is over.

16.4. You may cancel a Contract affected by an Event Outside our Control that has continued for more than 30 days. To cancel, please contact us using the contact details in clause 2.2. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received, and we will refund the price you have paid, including any delivery charges.

16.5. If you are a consumer and have made any payment in advance for Goods that have not been delivered to you, we will refund these amounts to you.

17. Dispute Resolution and ADR

17.1 In the event of any dispute arising out of or in connection with these terms and conditions, the parties agree to first attempt to resolve the dispute amicably through good faith negotiations.

17.2 If the parties are unable to reach a resolution through negotiations within a reasonable time, either party may propose the use of alternative dispute resolution (ADR) methods such as mediation or arbitration to resolve the dispute.

17.3 The selection of the ADR method and the appointment of a mediator or arbitrator shall be agreed upon by both parties. If no agreement can be reached, either party may apply to the relevant authorities for the appointment of a mediator or arbitrator.

17.4 The parties agree to participate in any ADR proceedings in good faith and to abide by the decision reached through such proceedings.

17.5 Any costs or expenses incurred as a result of ADR proceedings, including mediator or arbitrator fees, shall be borne equally by the parties or as otherwise determined by the ADR provider.

17.6 The use of ADR methods shall be without prejudice to the parties’ rights to seek legal remedies or to pursue any other available dispute resolution mechanisms.

17.7 Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction.

17.8 This clause on dispute resolution and ADR shall survive the termination or expiration of these terms and conditions.

18. Assignment

18.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.

18.2. You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.

19. Invalidity

If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these Conditions will not be affected.

20. Privacy

We process your personal data in accordance with our Privacy Policy. By using this Website, you consent to such processing, and you warrant that all data provided by you is accurate.

21. Entire agreement

These Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the subject matter of any Contract.

22. Our right to vary these conditions

We have the right to revise and amend these Conditions from time to time. You will be subject to the policies and Conditions in force at the time that you order Goods from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

23. Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England. Any dispute arising out of or in connection with these terms and conditions, including any non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England.