Our service desk consists of 1st, 2nd, and 3rd level engineers, and using the ‘pass-left’ system, we ensure that tickets are handled by appropriately experienced engineers. All tickets are prioritised and escalated quickly and efficiently.
Our service management processes are built around the principles of ITIL problem, incident, and change management, with service levels determined by ticket impact and urgency.
Our service desk is equipped with RMM (Remote Monitoring & Management). This capability enables our systems to monitor your network and all the systems within it, enabling us to proactively repair any problems before our clients even notice. Using RMM and our endpoint protection and cloud backup platforms, we can ensure the very best protection for your business and provide high availability for your systems.
Our mission is to be our client’s favourite supplier
We are committed to continuously monitor and improve our efficiency to give the best service, from our green cars and our efficient power offices to our well trained and highly organised staff.