Description
Netgate TAC Lite is the entry-level support plan included at no additional cost for the lifetime of every Netgate appliance. For customers running pfSense Plus on third-party hardware or Virtual Machine, TAC Lite is available as a paid annual subscription
What is included in TAC Lite:
- Zero-to-Ping (ZTP) - Setup wizard, one WAN, one LAN
- pfSense Plus software updates as they are released
- Best practice advice for writing firmware to install media
- Hardware troubleshooting (Netgate appliance only)
- Netgate firmware upgrade via package (Netgate appliance only)
- Assistance with backing up and restoring the config (ACB)
- Package Installation (NOT configuration)
- Firmware requests for validated Netgate appliances (NDI or Serial Number)
- Add users or reset to factory defaults
- Config conversion from one pfSense appliance to a Netgate appliance
- Troubleshooting and isolation of potential software bugs
- Pointers to online documentation on how to solve their problem as supplemental information, so the Netgate customer is more educated