{"product_id":"netgate-tac-lite-support","title":"Netgate TAC Lite Support","description":"\u003cdiv\u003eNetgate \u003cstrong\u003eTAC Lite\u003c\/strong\u003e is the entry-level support plan included at no additional cost for the lifetime of every Netgate appliance. For customers running pfSense Plus on third-party hardware or \u003cspan\u003eVirtual Machine\u003c\/span\u003e, TAC Lite is available as a paid annual subscription\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003eWhat is included in TAC Lite:\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eZero-to-Ping (ZTP) - Setup wizard, one WAN, one LAN\u003c\/li\u003e\n\u003cli\u003epfSense Plus software updates as they are released\u003c\/li\u003e\n\u003cli\u003eBest practice advice for writing firmware to install media\u003c\/li\u003e\n\u003cli\u003eHardware troubleshooting (Netgate appliance only)\u003c\/li\u003e\n\u003cli\u003eNetgate firmware upgrade via package (Netgate appliance only)\u003c\/li\u003e\n\u003cli\u003eAssistance with backing up and restoring the config (ACB)\u003c\/li\u003e\n\u003cli\u003ePackage Installation (NOT configuration)\u003c\/li\u003e\n\u003cli\u003eFirmware requests for validated Netgate appliances (NDI or Serial Number)\u003c\/li\u003e\n\u003cli\u003eAdd users or reset to factory defaults\u003c\/li\u003e\n\u003cli\u003eConfig conversion from one pfSense appliance to a Netgate appliance\u003c\/li\u003e\n\u003cli\u003eTroubleshooting and isolation of potential software bugs\u003c\/li\u003e\n\u003cli\u003ePointers to online documentation on how to solve their problem as supplemental information, so the Netgate customer is more educated\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Netgate","offers":[{"title":"1 Year","offer_id":54392725340503,"sku":"NETGATE-TAC-LITE-1","price":99.0,"currency_code":"GBP","in_stock":true},{"title":"2 Year","offer_id":54392725373271,"sku":"NETGATE-TAC-LITE-2","price":198.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0566\/4689\/3757\/files\/prosupport.webp?v=1725629951","url":"https:\/\/shop.telappliant.com\/products\/netgate-tac-lite-support","provider":"Telappliant Ltd","version":"1.0","type":"link"}