{"title":"Netgate TAC Support","description":"","products":[{"product_id":"netgate-tac-professional-support","title":"Netgate TAC Professional Support","description":"\u003cp\u003eThe Netgate Technical Assistance Center (TAC) is a 24×7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues – and fast. From branch office to headquarters, premises to cloud, Netgate TAC PRO Support has you covered.\u003c\/p\u003e\n\u003cp\u003ePurchasing the unbundled TAC PRO 24x7x365 support subscription is fast and easy. Follow these simple steps:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Netgate Device ID is located on the pfSense+ dashboard. Copy and paste it into the Netgate Device ID field below.\u003c\/li\u003e\n\u003cli\u003eSelect the duration of 1, 2 or 3 years.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003csection class=\"dd-text-section dd-section\"\u003e\n\u003cdiv class=\"dd-text\"\u003e\n\u003cp\u003eNetgate mission is to minimize disruption to your business and increase the value of your investment with the appropriate level of customer support from the company behind pfSense+ software. Pick a support plan that fits your business requirements and let Netgate handle the rest.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"dd-image-slider dd-section\"\u003e\n\u003cdiv class=\"tns-outer\" id=\"tns2-ow\"\u003e\n\u003cdiv class=\"tns-liveregion tns-visually-hidden\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"tns2-mw\" class=\"tns-ovh tns-ah\"\u003e\n\u003cdiv class=\"tns-inner\" id=\"tns2-iw\"\u003e\n\u003cdiv class=\"dd-slider  tns-slider tns-carousel tns-subpixel tns-calc tns-horizontal\" id=\"tns2\"\u003e\n\u003cdiv class=\"dd-slide tns-item tns-slide-active\" id=\"tns2-item0\"\u003e\u003cimg width=\"1116\" height=\"199\" src=\"https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1.jpg\" class=\"attachment-dd_content_image size-dd_content_image lazyloaded loaded tns-complete\" alt=\"supportoptions\" decoding=\"async\" sizes=\"(max-width: 1116px) 100vw, 1116px\" srcset=\"https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1.jpg 1116w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-300x53.jpg 300w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-1024x183.jpg 1024w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-768x137.jpg 768w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-1000x178.jpg 1000w\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"dd-text-section dd-section\"\u003e\n\u003cdiv class=\"dd-text\"\u003e\n\u003cp\u003eNotes:\u003c\/p\u003e\n\u003cp\u003e* Support is sold on a per-install basis. Only installs with a valid support subscription will be covered.\u003cbr\u003e* TAC subscriptions are available for pfSense Plus ONLY. If you have pfSense CE, you will be required to migrate before requesting assistance.\u003cbr\u003e* TAC subscriptions are non-refundable.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Netgate","offers":[{"title":"1 Year","offer_id":54392457855319,"sku":"NETGATE-TAC-PRO-1","price":290.0,"currency_code":"GBP","in_stock":true},{"title":"2 Years","offer_id":54392457888087,"sku":"NETGATE-TAC-PRO-2","price":580.0,"currency_code":"GBP","in_stock":true},{"title":"3 Years","offer_id":54392457920855,"sku":"NETGATE-TAC-PRO-3","price":870.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0566\/4689\/3757\/files\/prosupport.webp?v=1725629951"},{"product_id":"netgate-tac-enterprise-support","title":"Netgate TAC Enterprise Support","description":"\u003cp\u003eThe Netgate Technical Assistance Center (TAC) is a 24×7 operation with a worldwide team of support engineers unparalleled at diagnosing and resolving issues – and fast. From branch office to headquarters, premises to cloud, Netgate TAC PRO Support has you covered.\u003c\/p\u003e\n\u003cp\u003ePurchasing the unbundled TAC PRO 24x7x365 support subscription is fast and easy. Follow these simple steps:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Netgate Device ID is located on the pfSense+ dashboard. Copy and paste it into the Netgate Device ID field below.\u003c\/li\u003e\n\u003cli\u003eSelect the duration of 1, 2 or 3 years.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003csection class=\"dd-text-section dd-section\"\u003e\n\u003cdiv class=\"dd-text\"\u003e\n\u003cp\u003eNetgate mission is to minimize disruption to your business and increase the value of your investment with the appropriate level of customer support from the company behind pfSense+ software. Pick a support plan that fits your business requirements and let Netgate handle the rest.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"dd-image-slider dd-section\"\u003e\n\u003cdiv class=\"tns-outer\" id=\"tns2-ow\"\u003e\n\u003cdiv class=\"tns-liveregion tns-visually-hidden\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv id=\"tns2-mw\" class=\"tns-ovh tns-ah\"\u003e\n\u003cdiv class=\"tns-inner\" id=\"tns2-iw\"\u003e\n\u003cdiv class=\"dd-slider  tns-slider tns-carousel tns-subpixel tns-calc tns-horizontal\" id=\"tns2\"\u003e\n\u003cdiv class=\"dd-slide tns-item tns-slide-active\" id=\"tns2-item0\"\u003e\u003cimg width=\"1116\" height=\"199\" src=\"https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1.jpg\" class=\"attachment-dd_content_image size-dd_content_image lazyloaded loaded tns-complete\" alt=\"supportoptions\" decoding=\"async\" sizes=\"(max-width: 1116px) 100vw, 1116px\" srcset=\"https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1.jpg 1116w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-300x53.jpg 300w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-1024x183.jpg 1024w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-768x137.jpg 768w, https:\/\/shop.telappliant.com\/theme-content\/uploads\/2023\/12\/supportoptions-1-1000x178.jpg 1000w\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"dd-text-section dd-section\"\u003e\n\u003cdiv class=\"dd-text\"\u003e\n\u003cp\u003eNotes:\u003c\/p\u003e\n\u003cp\u003e* Support is sold on a per-install basis. Only installs with a valid support subscription will be covered.\u003cbr\u003e* TAC subscriptions are available for pfSense Plus ONLY. If you have pfSense CE, you will be required to migrate before requesting assistance.\u003cbr\u003e* TAC subscriptions are non-refundable.s\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e","brand":"Netgate","offers":[{"title":"1 Year","offer_id":54392574968151,"sku":"NETGATE-TAC-ENT-1","price":585.0,"currency_code":"GBP","in_stock":true},{"title":"2 Years","offer_id":54392575000919,"sku":"NETGATE-TAC-ENT-2","price":1150.0,"currency_code":"GBP","in_stock":true},{"title":"3 Years","offer_id":54392575033687,"sku":"NETGATE-TAC-ENT-3","price":1695.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0566\/4689\/3757\/files\/prosupport.webp?v=1725629951"},{"product_id":"netgate-tac-lite-support","title":"Netgate TAC Lite Support","description":"\u003cdiv\u003eNetgate \u003cstrong\u003eTAC Lite\u003c\/strong\u003e is the entry-level support plan included at no additional cost for the lifetime of every Netgate appliance. For customers running pfSense Plus on third-party hardware or \u003cspan\u003eVirtual Machine\u003c\/span\u003e, TAC Lite is available as a paid annual subscription\u003c\/div\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cstrong\u003eWhat is included in TAC Lite:\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eZero-to-Ping (ZTP) - Setup wizard, one WAN, one LAN\u003c\/li\u003e\n\u003cli\u003epfSense Plus software updates as they are released\u003c\/li\u003e\n\u003cli\u003eBest practice advice for writing firmware to install media\u003c\/li\u003e\n\u003cli\u003eHardware troubleshooting (Netgate appliance only)\u003c\/li\u003e\n\u003cli\u003eNetgate firmware upgrade via package (Netgate appliance only)\u003c\/li\u003e\n\u003cli\u003eAssistance with backing up and restoring the config (ACB)\u003c\/li\u003e\n\u003cli\u003ePackage Installation (NOT configuration)\u003c\/li\u003e\n\u003cli\u003eFirmware requests for validated Netgate appliances (NDI or Serial Number)\u003c\/li\u003e\n\u003cli\u003eAdd users or reset to factory defaults\u003c\/li\u003e\n\u003cli\u003eConfig conversion from one pfSense appliance to a Netgate appliance\u003c\/li\u003e\n\u003cli\u003eTroubleshooting and isolation of potential software bugs\u003c\/li\u003e\n\u003cli\u003ePointers to online documentation on how to solve their problem as supplemental information, so the Netgate customer is more educated\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Netgate","offers":[{"title":"1 Year","offer_id":54392725340503,"sku":"NETGATE-TAC-LITE-1","price":99.0,"currency_code":"GBP","in_stock":true},{"title":"2 Year","offer_id":54392725373271,"sku":"NETGATE-TAC-LITE-2","price":198.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0566\/4689\/3757\/files\/prosupport.webp?v=1725629951"}],"url":"https:\/\/shop.telappliant.com\/collections\/netgate-tac-support.oembed","provider":"Telappliant Ltd","version":"1.0","type":"link"}